Show All Answers

1. How do I report a water leak?

To report a water leak, please call (806) 296-1169 during normal business hours or (806) 296-1182 after hours and on weekends.

2. What causes water leaks?

Common causes of water leaks include ground shift and contractor damage. Also, temperature extremes may cause expansion and contraction of pipes. Older mains are also more likely to break.

3. Who is responsible for repairing a water leak on my property?

Leaks determined to be on private property on the customer side of the meter connection are the responsibility of the property owner.

Leaks from the meter to the main water line in the public right of way (street side) are the city’s responsibility.

Leaks from private water systems (i.e., apartments, shopping centers, etc.) that occur in parking lots or landscaped areas are the property owner’s responsibility.

4. Am I paying for water that is leaking?

Only water that flows through the meter is charged to the customer.

5. I’ve reported a water leak on my property. Crews have driven by and looked at the leak without repairing it. Why isn’t the leak repaired when they arrive?

When a repair crew arrives at the reported leak area, the severity of the leak is determined. If the leak poses a safety hazard it may be repaired after utility locates have been arranged (usually about two hours for emergency calls). If the leak is minor it is scheduled for a later date, usually within 48 hours.

6. In order to repair the city water main crews had to dig in my yard. When will crews be back to clean up and level my yard?

After a leak is repaired the water that leaked out makes it difficult to compact or level the yard. Backfilling excavations are scheduled for Fridays, weather permitting. The City of Plainview is not responsible for replacing trees, bushes, gardens, decorative rock, or any other landscape elements placed in the allies or public rights of way.

7. Why did I receive a notice in the mail to have a backflow device tested on my property?

Notice was given in order to comply with the City of Plainview’s ordinance Section 3 Chapter 20 Plumbing, Article 7 General Regulations Section 603.3.2 that requires all backflow-prevention assemblies (i.e., reduced pressure, double-check valves, and pressure vacuum breaker assemblies) to be tested on installation and every three years thereafter by a licensed and approved tester. Locations considered high hazard areas need to be tested once every year. Tester information is included with the mailing notice.